We are Here to Help You
Get instant assistance from our award-winning support team. Whether you need help with your account, trading, or platform — we have you covered.
Multiple Ways to Reach Us
Choose the support channel that works best for you. Our multilingual team is ready to assist with any trading or account-related inquiries.
Live Chat Support
Average response time: < 30 secondsConnect with our support specialists instantly through our integrated live chat. Available 24/5 during trading hours.
Start Live Chat>Email Support
info@nxgmarkets.comSend us detailed inquiries or documentation. Our team responds to all emails within 24 hours on business days.
Send Email>Client Portal
my.nxgmarkets.globalAccess self-service tools: submit tickets, track requests, manage documents, and update account settings.
Open Portal>Trading Hours Support
24/5 — Sun 22:00 to Fri 22:00 GMTOur dedicated trading desk is available during all market sessions to assist with execution and platform issues.
View Schedule>Speak to the Right Team
Contact our specialized departments directly for faster resolution of your specific needs.
Deposits & Withdrawals
Funding issues, withdrawal requests, payment method questions, and transaction verification.
payments@nxgmarkets.comTrading Desk
Order execution queries, spread information, leverage changes, and instrument availability.
trading@nxgmarkets.comCompliance & Verification
KYC/AML document submission, account verification, regulatory inquiries, and identity checks.
compliance@nxgmarkets.comPartnerships & IB
Introducing broker program, partnership opportunities, commission structure, and affiliate queries.
partners@nxgmarkets.comAccount Management
Account setup, profile updates, platform access, and account type upgrades.
accounts@nxgmarkets.comCorporate & Institutional
Corporate accounts, institutional trading, liquidity solutions, and white-label partnerships.
institutional@nxgmarkets.comGlobal Presence, Local Expertise
With offices across key financial hubs, we provide localized support and regulatory compliance wherever you trade.
Comoros Union
Registered OfficeJohannesburg
Group Office (NXG Markets (Pty) Ltd)World-Class Support Standards
Here is our commitment to every client.
Fast Resolution
90% of support tickets are resolved within 4 hours during business days. Our priority queue ensures urgent matters receive immediate attention.
Multilingual Support
Our team speaks English, Arabic, French, Swahili, and Afrikaans — ensuring clear communication no matter your language preference.
Regulated & Transparent
All client communications are logged and compliant with MISA regulations. Your data is protected with encryption and access controls.
Dedicated Account Manager
Premium and VIP account holders receive a personal account manager for priority support, tailored insights, and custom trading conditions.
Ready to Start Trading?
Open a live account in minutes and experience the NXG Markets difference with our dedicated support team.